Bring us your camp questions!
It’s normal to have lots of questions about what your camper might experience at Timberline Ranch. Below we have listed a lot of the “frequently asked questions” that people tend to have. If these don’t answer your question, feel free to contact us.
When does camp start and finish?
All summer camps begin on Sunday at 4:00 p.m., with the exception of our Summer Kick-Off camps. Summer Kick-Off #1 starts on Friday afternoon at 4:00 p.m., and Summer Kick-Off #2 starts on Tuesday afternoon at 4:00 p.m.
In order to properly prepare the facility, staff do not open the gate until registration time. Please do not line up at the gate more than 30 minutes early, and be careful not to block traffic, especially on the bridge. Parents are asked to depart once the campers begin their program.
All summer camps end on Friday (except Summer Kick-Off #1 which ends on Monday) with a rodeo at 4:30 p.m., followed by a barbecue supper at 5:30 p.m. Family and friends are welcome to come as early as 4:15 p.m. for the rodeo and/or supper, or they may come as late as 5:45 p.m. to sign out and pick up their campers. The supper is included in the camp fees for overnight campers, and family and friends can purchase a meal at a reasonable price. After the rodeo, parents will check out their camper(s) with their camper’s counselor(s) and will be free to go.
How do you handle dietary allergies?
Nut allergies are very common and are very easy to manage. We do not serve items that contain or may contain nuts. Our tuck shop items (chocolate bars, candy, etc.) are all nut free. Staff and campers are instructed not to bring food/snacks to camp as there are so many different allergies that could be triggered by something they bring.
We can also accommodate gluten-free and dairy-free allergies, to the best of our ability.
If your child has any dietary allergies, please make sure to note it on the medical form when you register. If you have any questions, please feel free to contact the office.
Can I bring my pet to Timberline Ranch?
Visitors with pets must keep them on a leash at all times and may not keep them overnight at the ranch. Pets are not allowed in any buildings.
Do I need to send money with my child?
No! Your camp registration includes treats from the tuck shop each day, so you won’t need any extra money for that. The other items in the store (TR clothing, water bottles, CDs, etc.) will only be for sale on the last day of camp, so you can do your shopping when the camp ends.
Are there any souvenirs for my child?
Each camper will be sent home with a camper T-shirt, specially designed each summer. The General Store will be open at pick-up to purchase souvenirs. There will also be a DVD of your camper’s week and a photo of your camper for purchase on the last day of camp. These may be pre-ordered on your application, which will save you a few dollars.
Does my child need to bring anything to participate in activities?
Your child will not need to bring any equipment as Timberline Ranch provides all the necessary equipment for our activities. Our equipment is up-to-date, safety tested and quality assured. We take preventative measures with our helmets by sanitizing them after each use.
If your child would like, they are welcome to bring their own elbow, knee or wrist guards.
What if my child cannot or does not wish to participate in certain activities?
Your child will not be forced to participate in any activity in which he or she does not feel comfortable or is physically unable to participate. For safety and proper supervision, it is required that your child be present at all activities with his or her group.
What kind of accommodations will my child be sleeping in?
The cabins accommodate eight campers and one counsellor, with a few exceptions. The cabins are divided by gender, with girls and boys separated. Each cabin will have one counsellor of the same gender who will sleep in the cabin with the campers.
How do cabin requests work?
Each application form has room for one request. If your child is coming with a friend, please place their name in this box. As cabins are arranged according to age, we ask that campers only request someone who is within a one year age difference.
Timberline Ranch does our best to accommodate all requests. However, as we are dealing with 120 campers, we may not be able to fulfill each request.
What is your staff-to-camper ratio?
The ratio of campers to a counsellor is an average of eight campers per one counsellor. Overall, the approximate ratio of campers to staff is 2:1.
How can I contact my child while they are at camp?
You are welcome to send your child postal mail to the following address:
Child’s first and last name, Camp Session
c/o Timberline Ranch
22351 144 Ave.
Maple Ridge, B.C.
You may also email campers (see below).
May I drop off letters for my child ahead of time?
Yes! We welcome parents to write letters ahead of time and bring them on registration day. Please make sure to clearly indicate on the envelope which day or days of the week the letter or letters are to be delivered, as well as the camper’s first and last name.
May I email my child while at camp?
During summer camps, we have a system that allows families to send one or two emails per week to their campers. Generally, emails are printed off in the morning each day and handed out at lunchtime. We ask that you keep your emails to one or two per week and to one or two paragraphs in length. Your kids will be gone for less than a week, and they will survive (and even thrive!) without hearing from you every day. Campers have no access to a computer to reply or to read anything online. Details on how to email will be supplied when you arrive with your camper on the first day of camp.
May I fax letters to my child?
We ask that people do not use our fax line for camper letters.
May I talk to my child on the phone during camp?
Homesickness is a natural and common occurence while at camp. Phoning home may alleviate these feelings for a moment or two, but they can resurface and, worse, may trigger homesickness among other campers. In our experience, homesickness is most prevalent at the beginning of the week and usually subsides before mid-week.
There are not enough phones for 120 campers to call home or receive calls. They are reserved for emergencies, and in such events the director can make arrangements.
May I visit my child during the week at camp?
We ask that you do not visit your child during the week, as this can worsen homesickness and cause problems for other children. Campers are also involved in a very full activity schedule, making visits very disruptive. In the case of an emergency, alternate plans should be arranged and approved through the Program Manager by calling 604-463-9278, ext. 22.
How can I pay for summer camp?
- If registering up to April 30:
- Payment Option 1 – Credit Card: The total camp fee must accompany registration (Mastercard or Visa).
- Payment Option 2 – Cheque or Money Order: A non-refundable, non-transferable deposit of $75 must accompany registration (cheque or money order). The balance must also accompany registration with a cheque post-dated no later than April 30.
- If registering after April 30:
- The total camp fee must accompany registration (cheque, money order, Mastercard, or Visa).
- If you are paying by cheque or money order, you have seven days from your registration date to send in your payment. Otherwise, your registration will be cancelled. We reserve the right to cancel registrations without notice after the seven days.
- All payments must accompany the registration form when mailing it in. If paying by the two-cheque payment option, both cheques must be sent in together.
How do I print a receipt?
- Log in to your online Timberline account.
- From the Main Menu, select “Review Registrations and Payment History.”
- Click on the “Details” button beside the camp for which you would like a receipt.
How do I cancel a registration?
All cancellations must be received in writing (email or fax) and will be processed according to our cancellation policy. In your email or fax, please include the camper’s name and the week of camp they are registered for.
How can I register for a waitlist?
You will be asked to create an account if you are a first time user, or log in if you have already created an account. From there you will fill out the form step by step. When you get to the page that lists the camps, there will be a section for the waitlisted camps. After you have completed the form, it will then tell you that you have been placed on the waitlist. You should also receive an automatic confirmation letter confirming you are on the waitlist. This will come to your email address. Please be advised that this sometimes gets filtered to a junk/spam folder.
You can register for more than one waitlist, which will increase your chances of getting into a camp. Please note that the system will only allow you to select one waitlisted camp at a time. To register for a second one, you can go back to the main menu of your account, select the register option, select the camper you are registering, and repeat the process.
If a cancellation spot becomes available for your child, we will definitely contact you, so please don’t call us to find out if there is a space available. We often see cancellations, so there is usually a fair chance at getting in. However, as it is based on other people cancelling and the length of the waitlist, we are unable to guarantee that something will become available.
Where can I find more information on preparing for camp?
Here’s a link to check out for some more great summer camp information.