Bring us your camp questions!
It’s normal to have lots of questions about what your camper might experience at Timberline Ranch. Below we have listed a lot of the “frequently asked questions” that people tend to have. If these don’t answer your question, feel free to contact us.
How do you handle dietary allergies?
Nut allergies are very common and are very easy to manage. We do not serve items that contain or may contain nuts. Our tuck shop items (chocolate bars, candy, etc.) are all nut free. Staff and campers are instructed not to bring food/snacks to camp as there are so many different allergies that could be triggered by something they bring.
We can also accommodate gluten-free and dairy-free allergies, to the best of our ability.
If your child has any dietary allergies, please make sure to note it on the medical form when you register. If you have any questions, please feel free to contact the office.
Can I bring my pet to Timberline Ranch?
Visitors with pets must keep them on a leash at all times and may not keep them overnight at the ranch. Pets are not allowed in any buildings.
Do I need to send money with my child?
No! Your camp registration includes treats from the tuck shop each day, so you won’t need any extra money for that. The other items in the store (TR clothing, water bottles, CDs, etc.) will only be for sale on the last day of camp, so you can do your shopping when the camp ends.
Does my child need to bring anything to participate in activities?
Your child will not need to bring any equipment as Timberline Ranch provides all the necessary equipment for our activities. Our equipment is up-to-date, safety tested, and quality assured. We take preventative measures with our helmets by sanitizing them after each use.
If your child would like, they are welcome to bring their own elbow, knee, or wrist guards.
What if my child cannot or does not wish to participate in certain activities?
Your child will not be forced to participate in any activity in which he or she does not feel comfortable or is physically unable to participate. For safety and proper supervision, it is required that your child be present at all activities with his or her group.
What does it mean that Timberline is a "Christian" Camp?
Timberline’s mission lines up with what Jesus taught His followers. Simply put, we seek to help children and families understand the “good news” about God’s love and how we can have an eternal relationship with Him through faith. Each person on our staff professes Christian faith and is hired based on good character, needed skill set, and the ability to relate well to children.
What is your staff-to-camper ratio?
The ratio of campers to a counsellor is an average of eight campers per one counsellor. Overall, the approximate ratio of campers to staff is 2:1.
May I talk to my child on the phone during camp?
Homesickness is a natural and common occurence while at camp. Phoning home may alleviate these feelings for a moment or two, but they can resurface and, worse, may trigger homesickness among other campers. In our experience, homesickness is most prevalent at the beginning of the week and usually subsides before mid-week.
There are not enough phones for 136 campers to call home or receive calls. They are reserved for emergencies, and in such events the director can make arrangements.
May I visit my child during the week at camp?
We ask that you do not visit your child during the week, as this can worsen homesickness and cause problems for other children. Campers are also involved in a very full activity schedule, making visits very disruptive. In the case of an emergency, alternate plans should be arranged and approved through the Program Manager by calling 604-463-9278, ext. 104.
May I register a camper for more than one camp?
For 2021, yes, you may! There is a maximum of three camps per camper this summer, and none of the weeks may be consecutive. Be aware that the activities and program will be almost exactly the same from week to week, though the camper groups will change, as may the meals.
How can I pay for summer camp?
- Pay by credit card – We accept MasterCard and Visa. The second payment will be withdrawn on June 1, 2021.
- Pay by cheque or money order – You may send two cheques: one with the deposit ($75 per person) and one with the balance, post-dated June 1, 2021. If registering after June 1, the total camp fee must accompany registration.
- If you are paying by cheque or money order, you have seven days from your registration date to send in your payment. Otherwise, your registration will be cancelled. We reserve the right to cancel registrations without notice after the seven days.
How do I print a receipt?
- Log in to your online Timberline account at https://timberlineranch.campbrainregistration.com/.
- Under “View My Registrations,” click on the year your camper attended.
- On the bottom, right-hand side of the page you will see a Financial section.
- Click on “Download Printable Season Account Statement.”
How do I cancel a registration?
All cancellations must be received in writing (email or fax) and will be processed according to our cancellation policy. In your email or fax, please include the camper’s name and the week of camp they are registered for.
How can I register for a waitlist?
You will be asked to create an account if you are a first time user, or log in if you have already created an account. From there you will fill out the form step by step. When you get to the page that lists the camps, there will be a section for the waitlisted camps. After you have completed the form, it will then tell you that you have been placed on the waitlist. You should also receive an automatic confirmation letter confirming you are on the waitlist. This will come to your email address. Please be advised that this sometimes gets filtered to a junk/spam folder.
You can register for more than one waitlist, which will increase your chances of getting into a camp. Please note that the system will only allow you to select one waitlisted camp at a time. To register for a second one, you can go back to the main menu of your account, select the register option, select the camper you are registering, and repeat the process.
If a cancellation spot becomes available for your child, we will definitely contact you, so please don’t call us to find out if there is a space available. We often see cancellations, so there is usually a fair chance at getting in. However, as it is based on other people cancelling and the length of the waitlist, we are unable to guarantee that something will become available.
Where can I find more information on preparing for camp?
Here’s a link to check out for some more great summer camp information.